Shipping & Returns

Every YILI order is prepared with care. Please review our shipping and return policies below. If you have any questions, contact us at hey@yilidesign.no or reach out on Instagram and Facebook at @yilidesign.
Shipping & Delivery

Shipping

  • Shipping costs and delivery times will vary based on location and shipping method selected. Customers are responsible for any customs duties or taxes.

Import Taxes

  • Local import taxes may apply in your country. Many countries and jurisdictions worldwide impose taxes on consumer purchases. The prices shown on our website represent the cost of the products only and do not include applicable taxes, which will be charged separately at the prevailing rate.
Return & Exchange

Eligibility

  • Items must be returned within 7 days of receiving your order.
  • Items must be unused, undamaged, and in their original packaging.

How to Return

  • Contact Us: Email us at hey@yilidesign.no with your order number and reason for return.
  • Ship Item: Send the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Exchange Policy

  • Follow the same steps as for returns and indicate the item you would like in exchange.
  • If the new item is of higher value, the difference will be charged. If it's of lower value, we will issue a refund for the difference.

Refunds

  • Once we receive your return, we will inspect the item and process your refund within 7 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at hey@yilidesign.no. We will arrange for a replacement or refund.

Reparir

  • Items damaged within one month can be exchanged for a new one (excluding precious metal pieces).
  • For precious metal items, repairs are free within one month. After that, a repair fee will apply based on the item.